Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at james@boticagroup.co.nz. Please note that returns will need to be sent to the following address: [67 the concourse, Henderson, 0612] 

If your return is accepted, we will make contact as well as send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at james@boticagroup.co.nz.

Issues
Please inspect your order upon reception and contact us immediately if the item you received is wrong so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Goods procured to special order are not returnable under any circumstances. In respect of all Goods you shall be deemed to have accepted the Goods unless you notify us of any discrepancy in your order within 24 hours of delivery of the Goods to you. In the event of such notification you shall pay for the delivery of the returned Goods to us and you shall be entitled to a credit for the price of any such Goods less a deduction for our restocking fees.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at james@boticagroup.co.nz.

 

WARRANTY

No representation, condition, warranty or promise by us applies to Goods except when Goods are supplied in circumstances where the Consumer Guarantees Act 1993 applies, where otherwise mandatorily required by law or where expressly stated in this contract.

We do not provide any warranty that the Goods are ft and suitable for the purpose for which they are required by the customer and shall not be liable if they are not, except to the extent mandatorily required by law.

 

CONSUMER GUARANTEES ACT

The guarantees contained in the Consumer Guarantees Act 1993 are excluded where you acquire Goods or services from us in trade, including for the purposes of a business in terms of section 2 and 43 of that Act.